(03) 8364 1311

Based on first-hand reports from 18 Reverseau community members who received calls from this number, community reports indicate that 28% of reporters describe it as Suspicious, with an average caller safety rating of 2.8 out of 5. The most recent experience was recorded on 9 January 2025. All ratings and descriptions are drawn from real encounters reported by individuals who received calls from this number.

3-min Read 18 Reports

Suspicious
Spam Legit Suspicious Uncertain Scam Local service Craigieburn, VIC 3064 Optus Networks Pty Limited

Ratings

2.8
18 reports
5
22%
4
6%
3
28%
2
22%
1
22%
  • Spam
  • Legit
  • Suspicious
  • Uncertain
  • Scam

The number 03 8364 1311 is reported by users as a scam caller impersonating Energy Australia. This article provides insights on how to handle calls from this number.

Understanding 03 8364 1311

The phone number 03 8364 1311 / 0383641311 has raised significant concerns among Australian users, with many identifying it as a source of suspicious and potentially scam-related calls. Users have reported receiving calls claiming to be from Energy Australia, which means the number has been linked to impersonation tactics aiming to scam unsuspecting customers.

The Nature of the Reports

Based on various user reports, this number has consistently been associated with individuals pretending to be from Energy Australia. Many customers have experienced calls that claim to welcome them, encourage them to set up accounts, or seek personal information, all of which are hallmarks of fraudulent activities. Here’s a closer look at the inspection of these reports:

  • Impersonation Attempts: Several users reported receiving calls that pretended to be from Energy Australia, with callers using names like "Alex" from the company's Welcome team. This tactic aims to instill a sense of legitimacy.
  • Suspicious Voicemails: Automated voicemails have also been prevalent, furthering the confusion. Callers claimed to offer support for new service connections, yet the vagueness of these messages raises red flags.
  • Mixed Claims of Legitimacy: Some users shared that they had just started services with Energy Australia, which led to confusion about whether the calls were genuine. However, almost all indicated their caution with this number.
  • High Suspicion Levels: Reports reveal that even those who found an instance of genuine outreach ended up blocking the number due to repeated or unsolicited calls.

Classification: Spam and Suspicious

Based on these user insights, it is clear that 03 8364 1311 / 0383641311 should be classified as a spam number engaged in phishing attempts. Calls from this number may prey upon unsuspecting customers by initiating conversations about energy accounts but ultimately serve to extract personal information.

Tips for Handling Calls from 03 8364 1311

  • Do not disclose any personal or financial information if you receive a call from this number.
  • Consider blocking the number to prevent further contact.
  • If you suspect a call is legitimate, contact Energy Australia directly through their official website or customer service line to verify.
  • Use our service, Reverseau, for a quick Reverse Phone Lookup Australia to understand more about unknown phone numbers.

Conclusion

In conclusion, 03 8364 1311 / 0383641311 is a number that raises alarms among individuals, and it is advisable to treat any communication from this number with suspicion. Always prioritise your personal information security and stay informed about potential scam tactics.

AI-assisted analysis based on community reports and public data. Learn more

Help others by sharing your experience with (03) 8364 1311!

WRITE A REVIEW

What Our Users Reviewed

D
Desmet
Spam

I recently received a call from this number, and I am a new customer of Energy Australia since January 2025. Your report helped me identify the call as potentially legitimate yet suspicious since they didn’t provide their caller ID. I’m choosing to block the number for safety.

C
Collie
Legit

Greg was right; I confirmed with an EA chat operator that this number is affiliated with their Welcome Team.

G
Giang
Legit

I received a message welcoming me to Energy Australia. They left a voicemail regarding the purported welcome but did not provide clear details.

B
Beas
Suspicious

I received two phone calls from this number, but when I answered, no one spoke on the other end. Prior to this, I had received a text message from Energy Australia advising me to expect a call, but I find it strange that they would call without speaking, especially since I had opted out of communications. I am uncertain why they would still contact me, so I do not trust this number.

M
Metcalf
Legit

This call was from Energy Australia and it is a legitimate call, especially since I just connected to their service. I recently moved and they informed me they would call to welcome me. Although I blocked the number since they've been calling repeatedly, I know the call was genuine.

S
Scheffler
Uncertain

The caller initially sent a text stating they would call soon. However, the number they provided was incorrect. They claimed they wanted to help us maximize our electricity service. After typing their number into Google, I found this alarming thread about them.

G
Graff
Suspicious

This number called me and it felt unsettling, especially since I had just been discussing EnergyAustralia with my husband. I have decided to block the number.

J
Jess
Spam

I didn’t answer or return the call. I recently signed up with Energy Australia, and I noticed several others mentioned similar experiences. I’m curious how they obtained our numbers. For now, I’ve blocked this number as multiple reports indicate it is spam.

G
Gallo
Spam

The caller claimed to be from Energy Australia and asked me to call back to set up an account. I recently started my service with them last week, which made it confusing. After checking my account through their online portal, I confirmed it was a spam call. I recommend blocking this number and not calling back.

V
Vermeer
Scam

I received a call from someone claiming to be Alex from Energy Australia's Welcome team. The conversation felt highly suspicious, and then the call dropped unexpectedly. I reported this to Energy Australia, as it wasn't their official number, and there was no reason for them to reach out to me.

V
Vigliotti
Suspicious

This number called me this morning, but I didn’t answer. They left an automated voicemail that said, "To learn more - give us a call on 8364 1311." I've chosen to block their number.

K
Kuhlmann
Suspicious

I received a missed call from this number that appeared to originate from Craigieburn, Victoria, but they did not leave a voicemail, which makes me curious about their motive.

C
Cutts
Spam

The number (03) 8364 1311 claimed to be from Energy Australia, but I am certain it's a spam call. I advise others not to call this number!

C
Clark
Suspicious

Received a missed call from this number and with the same message.

A
Agar
Scam

They left a voicemail saying 'hello this is energy Australia saying thank you for signing up with us, we want to set up your account so call us back but I think its a scam!!!

A
Anonymous
Scam

Scammer pretending to be from energy australia.

D
Dowe
Scam

Someone pretend to be Energy Australia but when I asked them they don't even have the address of the property connected.

A
Anonymous
Legit

Energy Australia.

Help others by sharing your experience with (03) 8364 1311!

WRITE A REVIEW

About This Report

This page is part of the Reverseau Scam Intelligence Database, a community-driven dataset maintained by Reverseau since 2014. The database documents caller behaviour across Australian phone numbers based on first-hand user experiences.

Each entry is generated when individuals who received calls or messages from a number submit a report through our review form. Reports include a caller safety rating (1–5 scale) and a written account of the interaction. All submissions are moderated before publication.

The safety rating shown on this page reflects the collective assessment of (03) 8364 1311 by real users. It measures perceived caller risk, not the quality of this page. A low rating indicates that reporters consider this number likely to be associated with scam or spam activity.