(02) 9459 8000

I received a genuine follow-up call from Telstra regarding an existing fault I reported. This call was professional and seemed legitimate.

I agree that this could be an inside job since they are using a reference number and have my phone number. Interestingly, I don’t even have an account with Telstra.

I concur with your observation—they are using similar reference numbers and appear to have access to your phone number. It feels like an insider job to me, especially since I do not even have a Telstra account.

The caller, who had an accent, mentioned my name and claimed to be from Telstra. I felt suspicious because the number displayed on my phone was (02) 9459 8000. When I asked them for their contact number to verify their identity, they hesitated. I then stated that I was aware they were scammers and had law enforcement monitoring my calls. The caller, a male, sounded frustrated and ended the call abruptly.

This call was a legitimate follow-up from Telstra regarding a fault with our NBN service that required a technician to visit.

I have been receiving numerous calls from this number, but they never leave a voicemails. I suspect it might be a spammer, particularly after making a recent inquiry to Telstra.

This call was genuinely from Telstra. They were following up on the voicemail problems I reported to them yesterday. The representative was helpful and professional.

I believe this is a valid number, as Telstra often asks the same questions repeatedly during customer service calls. However, their service quality seems to have declined considerably.

The call I received was from a legitimate Telstra representative. I almost didn't return their call because of the warnings on this page, but luckily they left a voicemail confirming their identity.

I believe this caller is legitimate; they are from Telstra and were following up on a fault report I made. Despite its high spam score, I don't think there's any cause for concern.

The call was from Telstra, who was following up on a complaint and fault that I had previously lodged with them.

I reported a faulty modem issue to Telstra via their app, and then received a call from a man with an Indian accent who claimed he wanted to resolve the problem. He knew my full name, but the information he provided was incorrect, prompting me to end the call. I believe this is a scam number.

The caller identified themselves as Telstra, following up on an internet issue we've been experiencing. This appears to be legitimate.

Had major internet problems after a planned power outage! Advised Telstra who were unable to fix by phone! They phoned me on the 0294598000 number to arrange a suitable appointment with a technician! They then confirmed the appointment, again on “THAT” number. He came as planned and fixed the fault within minutes! Unfortunately, the Indian accent tends to make people suspect it’s a scam! Can guarantee it’s NOT!!

I had an aggressive call from a male representative claiming to be from Telstra, asking me to confirm personal details. I chose to hang up rather than share any information.

I encountered an internet scam caller and chose to hang up immediately without engaging with them.

I received a call from an Indian male who addressed me by my name and mentioned my home address. He claimed that my NBN internet connection was experiencing issues. Given my growing suspicion of unsolicited calls, I asked him several questions. When I informed him that my NBN service appeared to be functioning correctly, he insisted otherwise and dismissed my knowledge of technology. His aggressive tone led me to hang up on him due to my discomfort.

I received a voicemail stating that they were from Telstra, asking me to call back on a 1800 number regarding a supposed reported fault. However, I have not reported any issues, and after contacting Telstra, they confirmed that the number does not belong to them. According to Telstra, they communicate fault updates through SMS and never request callbacks for problems like this. Therefore, I consider this number a scam.

Indian woman, definitely with the intention to scam, don't know how she got my name, email and previous reports I've had with Telstra but as soon as she asked for my verification code, I knew it was a scam.

Received a phone call (1930hrs at night mind you!) from a young lady with a thick indian accent & spoke a million miles an hour claiming from Telstra that knew my name and knew I had email issues witch I found very unsettling to say the least....

I've just hung up as I had a bad gut feeling & very dodgy.

My experience any person who speaks with a indian accent are just trying to scam you & in this case it is no different.

A young lady with a noticeable Indian accent called me, claiming to be from Telstra. She mentioned knowing my name and stated that I was having email issues. This felt very off to me, so I hung up immediately as I suspect it was a scam—many such calls I receive from Indian callers have been attempts to deceive.

I have been receiving calls from this number regarding an email issue since June 29th. Over this period, I have received ten calls from them. I find it challenging to understand the Indian callers, and when I inquired if they were calling from India, the response was a hesitant "YES." During today’s call, they mentioned a charge for their services, which prompted me to end the conversation hastily as I found it all quite confusing and suspect.

I missed a call from an unknown number. I am expecting a callback from Telstra, but the timing of this call was off. Others have mentioned possible leaks within Telstra's system, and interestingly, this call came right when I received a text from an official Telstra number.

I had an interaction with Telstra regarding a registered fault call, and I believe it does not warrant a high spam score. The technician, who had an Indian accent, was legitimate and can provide a reference number if you need verification. Please reconsider the spam classification on this call.

A woman called claiming she was checking on a connectivity issue, even though I have no issues with my service. She inaccurately stated that she spoke to my mother, who does not own any computers or internet devices. She even knew my name, despite my silent number and the fact that I'm not on the electoral roll. I confronted her about this, then hung up. I wish these scammers would leave us alone!

I received two missed calls from this number, along with a vague voicemail that I could barely understand. They also sent a text message regarding a follow-up to a fault I supposedly lodged, but I have lodged no such complaint. A few hours later, they texted again saying they’d call me in five minutes to follow up. It appears legitimate as they used a known Telstra text number, but this is a total scam, and I have since blocked the number.

The caller identified themselves as Telstra, reaching out about issues related to my NBN connection. I currently have an NBN outage, and after their call, I messaged them back through the app. They were looking for additional information to schedule repair dates.

Dodgy Indian scam.

Indian scammers.

The call was from Telstra, following up to check if a previous internet fault I reported had been resolved. They did not request any personal information. Since I had lodged a fault complaint, I consider this call to be legitimate.

I received a legitimate call from Telstra, which I confirmed through the "Help" feature in the Telstra app.

I received a call that seemed legitimate and was related to the NBN because shortly after, I received a notification on the Telstra app stating they wanted to check if a fault had been resolved. However, the voicemail left by the caller was difficult to understand, so I would prefer not to engage with them further since the issue is still not fixed.

This call seems legitimate. I had recently ordered a 5G modem for my new place and had yet to install it, so I assume this is a follow-up courtesy call regarding my order.

This number is a scam! They are attempting to gain access to your modem and computer. I strongly suspect that if anyone allows them into their modem, they can quickly start downloading your personal information.

A person with a very strong Indian accent called me, claiming to be from Telstra. They insisted that my complaint was fictional and urged me to call 1800 834 273, which I suspect is a fraudulent Telstra operation. It's confusing because this number is also listed as a genuine Telstra number. Telstra's reputation makes it difficult to distinguish between real representatives and scammers; I'm left feeling bewildered.

Initially, I thought this was a scam call because the caller sounded untrustworthy and difficult to understand. However, I later called Telstra at their official number (1800 834 273) and confirmed that it was a genuine call. My only concern was the unprofessional message left, referring to my case as 'fiction' and urging me to call back.

I'm getting calls from this number twice a day, and since I'm not a customer of Telstra, I believe it's likely a scammer trying to trick me.

This call is legitimate; it is Telstra's NBN support.

I spoke with a representative from Telstra who was assisting me with an NBN fault issue. However, her strong accent made it challenging for me to fully understand her instructions, which extended our conversation from 10 to 30 minutes.

I received a call from this number, which is legitimate, but I'm puzzled as to why it happened. I had been communicating with the company through the chat feature in the official Telstra app. Instead of receiving a call from a random number to ask for permission to close my support ticket, they could have just sent a message via the app!

I received a call at 9:17 PM regarding my NBN issue. It seems inconsiderate for businesses to call so late in the evening, so I did not answer.

I received a call from someone pretending to be from Telstra, who insisted I mail him a 5G phone. His request seemed dubious, and I believe this caller is a scammer attempting to trick people into sending valuable items.

I received a legitimate follow-up call from Telstra regarding a fault I had lodged with my NBN service. The number was verified as authentic.

I was chatting with Telstra through their app when this number called. After checking, Telstra confirmed that this number does not belong to their call center and is associated with known scams.

I received a call regarding issues with my NBN or landline service. It was a follow-up call to check if everything was resolved or if I was experiencing any further problems.

I received a call from this number the day after my NBN internet service was repaired. It might have been a confirmation call, but it's concerning that some return calls from Telstra appear to originate from the same numbers as scammers.

I could not understand anything the caller said, so I hung up. They called back, and I hung up again before blocking the number. It might be a scam, but I can't be certain.

The number is a telstra work from home assistant...

?Telstra representative calling regarding a service fault I had reported several weeks ago.