(02) 9005 8525

Based on first-hand reports from 15 Reverseau community members who received calls from this number, community reports indicate that 60% of reporters describe it as Legit, with an average caller safety rating of 3.6 out of 5. The most recent experience was recorded on 29 October 2024. All ratings and descriptions are drawn from real encounters reported by individuals who received calls from this number.

3-min Read 15 Reports

Uncertain
Spam Legit Scam Suspicious Local service Sydney, NSW 1001 Optus Networks Pty Limited

Ratings

3.6
15 reports
5
60%
4
0%
3
7%
2
7%
1
27%
  • Spam
  • Legit
  • Scam
  • Suspicious

Discover the truth about the phone number 02 9005 8525, a legitimate contact for HSBC's Fraud Prevention Team. Learn how to handle potential calls from this number and ensure your security.

Understanding the Phone Number 02 9005 8525

The phone number 02 9005 8525 / 0290058525 has raised red flags for many users, leading to confusion about its legitimacy. Based on various reviews, it is confirmed to be a legitimate number linked to HSBC's Fraud Prevention Team. This article provides insights into the nature of calls from this number and offers guidance on how to approach such communication.

The Nature of the Calls

Many users reported receiving emails that stated their credit card had been temporarily blocked or flagged due to suspicious transactions. These emails requested that recipients call the number 02 9005 8525 / 0290058525 for further assistance. While some individuals first assumed these communications were scams, a closer inspection revealed that the number is indeed associated with HSBC.

User Experiences and Confirmation

Several users initially expressed doubts about 02 9005 8525 / 0290058525, linking it to possible fraud. However, many later confirmed its legitimacy after consulting with HSBC through official channels. For instance, one user reported chatting with an HSBC team member who verified that 02 9005 8525 / 0290058525 is used by their Fraud Prevention team. Others shared similar experiences where they validated the legitimacy of the communication through reputable HSBC contact numbers.

How to Handle Calls from 02 9005 8525

While the number is confirmed to be legitimate, it's essential to maintain caution:

  • Verify Before Responding: If you receive a call or email instructing you to contact this number, take the time to check using a known HSBC contact method. This ensures you are speaking to legitimate representatives and not scammers.
  • Do Not Share Personal Information Immediately: If you decide to call back the number, be cautious about sharing personal details until you have verified the legitimacy of the contact.
  • Use Trusted Channels: Always prefer calling the official HSBC number from their website or mobile application for any account-related issues.

Final Thoughts

In summary, 02 9005 8525 / 0290058525 is a legitimate number associated with HSBC's fraud response efforts. If you receive a call or email regarding your account, consider using alternative HSBC contact numbers to confirm any claims made. Keeping your personal information secure is paramount, so when in doubt, verify!

AI-assisted analysis based on community reports and public data. Learn more

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What Our Users Reviewed

S
Shifrin
Spam

I received an email that seemed to be from HSBC, stating that my card had been blocked and asking me to contact a number that closely resembles their official number. The number provided was (61) 2 90058525, while the official HSBC number is (02) 9005 8511. I'm glad I found this information, as it helped confirm my suspicions.

K
Krok
Legit

According to HSBC's official website, this number is legitimate. It called me in relation to adding my credit card to Apple Pay for verification, which explains the call. However, since the possibility of the number being spoofed exists, it's best to let such calls go to voicemail and call the official number directly if needed.

K
Khatri
Legit

I phoned back after I missed the call, it stated there HSBC, I said to the lady is that about the amount I purchased yesterday? That is me I paid for airfare, she asked me about my credit card number then I said to her I already informed HSBC last week that I will be away and will comeback on end of October. Tomorrow I will ask the bank again. Then she said ok have a nice day!

As far as I know the bank will not going to call you, they will send you SMS about transaction you made if big amount but I did not tell her that.

N
Netto
Legit

I got an email about a suspicious transaction on my credit card. The last four digits of the card matched my HSBC card, and I recognized the transaction as one I made, so it was legitimate. After contacting HSBC, my card was reactivated. If you have doubts about the calling number, it’s best to reach out to HSBC using the number on their official website.

H
Houston
Legit

This number appears to be genuine. I received an email alerting me about suspicious activity on my bank account, which instructed me to call this number to resolve the issue. To ensure the authenticity, I cross-checked the number on the official HSBC website but could not verify it. Instead, I called HSBC directly using the 1300 number provided on their internet banking page and confirmed that the email was indeed legitimate.

O
Osman
Legit

I received an email regarding a suspicious transaction and a call from this number. After contacting customer service via live chat, I confirmed that it was a legitimate call from HSBC's fraud detection team. They helped stop a potentially fraudulent payment from going through.

G
Greenland
Legit

I received both an email regarding a suspicious transaction and a call from this number. After contacting HSBC's live chat, I confirmed that the call was legitimate and related to their fraud detection team, who successfully stopped a fraudulent payment.

H
Heu
Legit

I received a call from the HSBC Fraud Department checking on a suspicious transaction. After the call, I contacted their customer service using a different number for verification, and they confirmed it was indeed a legitimate call from the bank.

C
Callahan
Legit

I contacted the phone number listed on the official HSBC website to verify the authenticity of this call, and they confirmed that it is legitimate.

B
Becht
Scam

WARNING: I received an email that appeared to be from HSBC regarding suspected fraud, asking me to call this number. I verified with HSBC using a separate customer service number, and they confirmed they did not send the email—this is a scam!

A
Anonymous
Legit

I received an email from somebody claimed to be HSBC Fraud Prevention Team saying that my credit card has been temporarily blocked due to suspcted unauthorised activities, and asked me to call (61) 2 9005 8525. I went direct to HSBC chat team through a known to be genuine site. The chat team confirmed this number to be a genuine number used by their HSBC Fraud Prevention Team. The chat team then gave me two other known to be good HSBC numbers to check on the status on my credit card. When I called those two provided numbers they also confirmed the genuine nature of this number in question. Indeed my credit card was temporarily blocked. Then I cleared the issue that caused my card to be blocked. It seems that HSBC has been very cautious about overseas transactions so has blocked an overseas transaction which happened to be genuine. In conclusion, even though I did not call (61) 2 90058525 direct but should anyone receive a letter claiming to be from HSBC saying that a credit card has been blocked and asking to call this number, do not assume that the letter must be a scam. It could be a ligit notice from HSBC. The best way is to call a known to be good HSBC number and check on the account.

F
Finnie
Scam

If you receive a call from the number 9005 8525, which claims to be HSBC, do not answer or return the call as it is likely a scam attempt.

B
Benfield
Scam

It’s a bank account scam.

O
Ormond
Scam

This is a fraud numbers.

S
Stender
Suspicious

I received an email purporting to be from HSBC stating that my card has been blocked and instructing me to contact (61) 2 9005 8525. However, I found that the number is similar to HSBC's real contact number, differing only in the last four digits. I will confirm with HSBC using the number provided on their official website.

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About This Report

This page is part of the Reverseau Scam Intelligence Database, a community-driven dataset maintained by Reverseau since 2014. The database documents caller behaviour across Australian phone numbers based on first-hand user experiences.

Each entry is generated when individuals who received calls or messages from a number submit a report through our review form. Reports include a caller safety rating (1–5 scale) and a written account of the interaction. All submissions are moderated before publication.

The safety rating shown on this page reflects the collective assessment of (02) 9005 8525 by real users. It measures perceived caller risk, not the quality of this page. A low rating indicates that reporters consider this number likely to be associated with scam or spam activity.