0431 860 854 - Scam Alert: Commonwealth Bank Phishing Call

• Scam

Beware of the number 0431 860 854; it's associated with a phishing scam impersonating Commonwealth Bank. Learn how to handle calls from this number effectively.

Understanding the Scam Behind 0431 860 854

The phone number 0431 860 854 has recently been reported as a fraudulent scam aimed at tricking unsuspecting individuals into divulging personal information. Users have described receiving calls where the caller, claiming to be "Olivia" from the Commonwealth Bank, states there is an unauthorized transaction on their account. However, many recipients do not even hold an account with this bank.

Classification of the Phone Number

Based on user feedback, this number falls under the category of a phishing scam. Scammers often employ such methods to create a sense of urgency, urging victims to provide their personal or banking details under the pretense of resolving an issue.

Why It's Suspicious

• Call from a Mobile: Legitimate banks usually contact customers through centralised phone numbers, often prefixed by the institution’s official landline.
• Personal Touch:: Scammers relay names like "Olivia" to create an illusion of personal communication, making the scam more convincing.
• Urgent Language: Phrases about unauthorised transactions are commonly used in scams as a tool to provoke panic.

Steps to Handle the Call

If you receive a call from 0431 860 854 or a similar number, here are steps you can take:

• Do Not Engage: Avoid answering any questions or providing personal information.
• Hang Up: If you suspect a scam, end the call immediately.
• Verify: Contact Commonwealth Bank directly using the official number available on their website for any account-related queries.
• Report the Call: You can report suspicious numbers to the Australian Communications and Media Authority (ACMA) or through the Reverseau platform.

Protecting Yourself in the Future

Awareness is your best defence against scams like the one perpetuated by 0431 860 854 / 0431860854. Always conduct a Reverse Phone Lookup in Australia for unknown numbers to gather insights into the caller before engaging with them.

Stay vigilant and remember: if it seems too good to be true, it often is!